Eastern Oriental Chinese Cuisine

Chinese Restaurant

67a High Street, Brentwood, Essex, CM14 4RW  (Show me directions)

01277 2...Landline    Landline   

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No adaptations for disabled. Poor service.

I booked at table with my elderly, disabled parents on night of 20/08/23. My father is 84 and registered disabled. When we arrived, to our shock and dismay, the waitress ushered us up a 10-12 inch high step (see photos below). Due to his disability and age my father was unable to negotiate this. He has serious issues with his leg arteries. The drop down from this step could have proved fatal for him. Having informed the restaurant that my parents were disabled, we pointed out to them that my father was unable to climb up and down this step. The staff were completely unmoved. We asked if they had a ramp, to which they replied they did not have one. A male waiter was very unsympathetic and downright rude and arrogant. We were about to walk out when a female waitress ushered us to a table which was on one level. She had initiative. Her male colleague had none, coming across as thick as two planks. This restaurant's staff completely oblivious to the law on making services accessible.

Roop Dal - 30/08/2023

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